We try to maintain a balance of appointments bookable in advance and some for release on the day. This is always a delicate balancing act. Should the supply of appointments be exhausted, we will try add you to the end of a Doctors clinic for you to be seen or called as an “emergency”. We will ask you to come before your booked appointment time, because it is often difficult to judge how soon the doctor will be finished with his booked patients.
The normal pattern is that the GPs hold clinics in the morning and afternoon/evening and devote the middle of the day to home visits which have been requested that day, and to the patients in the residential/ nursing homes under our care.
Every month over 100 appointments are wasted because patients fail to turn up or ring to cancel their appointment, or provide us with up to date contact details. Please advise us if you are unable to make an appointment so that the slot can be used for another patient.
Whenever possible, appointments should be made with your registered Doctor as this aids the continuity of care. If your usual Doctor is not available, an appointment can be made with any other available GP.
Our GP appointment release times are 8am for a morning appointment and 11am for an afternoon appointment. In order to help with the smooth running of the Practice, we request that calls made for non-GP appointments are left until after 11:30am.
Between our opening hours of 08:00 and 18:30 we receive over 2 thousand calls a week – i.e. almost one every minute. Some of these calls can be complex, some can be dealt with quickly.
Please telephone after 11:30 for any non-urgent, non-appointment related issues.
An urgent appointment can be made for the same day, although it might not necessarily be with your usual doctor.
Please note all calls are recorded for quality and monitoring purposes.
We have a limited amount of appointments available outside of normal Surgery hours, including Saturdays, by pre-booking only.
Please note the telephone lines are not available during these times.
Please telephone us and we will do our best to accommodate you. However, in some circumstances, if you are over 10 minutes late, in fairness to other patients and to staff commitments, we may not be able to see you and may have to ask you to re-book your appointment.
It is always a tremendous help to our staff if you can use the self-check-in system if you are simply booking in. This allows the staff to devote more time to patients with more complex questions and appointments that need to be made.
The self-check works on the basis of looking for your unique details. The system will then book you in automatically and advise you, who you are seeing and where to wait, to save you standing in a possible queue.
You can contact your GP online here.