Contacting The Surgery

  • (+44) 01580 763666

Telephone lines are currently closed. Please wait until we are open. If you require non-emergency treatment out of hours please use the NHS 111 service.

Online booking

For non-urgent appointments, you can book a telephone consultation with one of our GPs up to 3 months in advance. If our website shows no availability, please call the surgery to arrange an appointment.
We do not release all of our appointments online to ensure everyone can access the service, including those without internet access.

To use the online booking system, please follow the link above to commence the set-up process. You will need to provide photo ID to reception so we can then fully enable your account.

This service is only available on a named patient basis, if you are over 16 years of age.

Booking Your Appointment

We try to maintain a balance of appointments bookable in advance and some for release on the day. This is always a delicate balancing act.

The normal pattern is that the GPs hold clinics in the morning and afternoon/evening and devote the middle of the day to home visits which have been requested that day, and to the patients in the residential/ nursing homes under our care.

Every month over 100 appointments are wasted because patients fail to turn up or ring to cancel their appointment, or provide us with up to date contact details. Please advise us if you are unable to attend an appointment so that the slot can be used for another patient.

If your usual Doctor is not available, an appointment can be made with any other available GP.

When Are Telephone Lines Open?

Telephone Open Hours

Monday 8:00 — 18:30
Tuesday 8:00 — 18:30
Wednesday 8:00 — 18:30
Thursday 8:00 — 18:30
Friday 8:00 — 18:30
Saturday Closed
Sunday Closed

The surgery telephone phone lines are currently closed. Out of hours care is via NHS 111.

Our GP appointment release times are 8am for a same day morning appointment and 11am for a same day afternoon appointment. In order to help with the smooth running of the Practice, we request that calls made for non-GP appointments are left until after 12pm.

Between our opening hours of 08:00 and 18:30 we receive over 2 thousand calls a week – i.e. almost one every minute. Some of these calls can be complex, some can be dealt with quickly.

Please telephone after 12pm for any non-urgent, non-appointment related issues.

An urgent appointment can be made for the same day, although it might not necessarily be with your usual doctor.

Pre-bookable face to face / telephone appointments are also available up to 28 days in advance.

Please note all calls are recorded for quality and monitoring purposes.

Extended Hours Appointments

As well as our usual weekday clinics we also offer an extended access service between 6:30pm and 8pm on some weekday evenings, and on Saturday mornings.

The telephone lines will be closed during the above mentioned times, and please do not attend the surgery between these times unless you have an appointment.


Please telephone us and we will do our best to accommodate you. However, in some circumstances, if you are over 10 minutes late, in fairness to other patients and to staff commitments, we may not be able to see you and may have to ask you to re-book your appointment.

Self Service Check-In

It is always a tremendous help to our staff if you can use the self-check-in system if you are simply booking in. This allows the staff to devote more time to patients with more complex questions and appointments that need to be made.

The self-check works on the basis of looking for your unique details. The system will then book you in automatically and advise you, who you are seeing and where to wait, to save you standing in a possible queue.

Contact Your GP Online

You can contact your GP online here.