When you move practice, you will lose any online access that you previously had to your medical records. You can gain access to your new records at Ivy Court but you will not be able to see your previous practice’s record straight away. If you want to have access to that data again, you will have to apply to setup a new Patient Access account but your old records will only be available after they have been transferred from your previous GP surgery.
Please complete these forms online or by picking a form up from reception. We may have to review whether you are still in our Practice area and if necessary advise you about how to register with another GP Practice.
You will appreciate how important it is that we have up to date address and telephone details in order to be able to contact you.
- Please provide as much notice as possible if you are unable to attend for an appointment
- Please understand that some patients may need a longer consultation time than the ten minutes, which has been allocated
- Please try and avoid ringing before 10:00, unless your call is of an urgent nature
- Please refrain from consuming food and drink, whilst on the surgery premises
- Please note that smoking is forbidden in and around the surgery building
- Please turn off your mobile phone, when entering the surgery building
- Please note that the only animals permitted into the building are guide dogs
- Please ensure that you keep us informed of changes to your personal details, such as name, address and telephone number
- To receive patient care of the highest standard
- To have the confidentiality of your details upheld
- To be treated with respect
- To have your complaints and minor grievances dealt with swiftly
- To have your care in a safe clinical environment
- To know that the equipment used in the surgery will meet current safety standards
- To know that we will accede to a request for a chaperone
- To be able to make informed choices about treatment
- To know that we will provide facilities for patients with special needs
We ask for your personal information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again. We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, pay its bills and accounts for its actions.
Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone. Sometimes the law requires us to pass on information: for example in the case of a birth.
The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain any clinical information. You have a right of access to your health records.
You may be receiving care from other people as well as the NHS, So that we can all work together for your benefit, we may need to share some information about you. We will only ever pass on information about you, if people have a genuine need for it, in your and everyone’s interests. The sharing of some types of very sensitive and personal information is strictly controlled by law.
Anyone, who receives information from us, is also under a legal duty to keep it confidential. The main reasons for which your information may be needed are:
- Giving you health care and treatment
- Looking after the health of the general public
- Managing and planning the NHS
- Making sure that our services can meet patient needs in the future
- Paying your doctor, nurse, dentist or other staff and the hospital, which treats you
- Auditing accounts
- Preparing NHS statistics
- Investigating complaints or claims
- Helping staff to ensure the care they provide is of the highest quality
- Training and educating staff
- Assisting in research, which has been approved by the local ethics committee
You may wish to see information on how we store and use your data here.