The telephone lines are currently closed. If you require non-emergency treatment out of hours please use the NHS 111 service.
Contacting The Surgery
(+44) 01580 763666
Booking Your Appointment
Appointments are always a delicate balancing act.
The normal pattern for a working day is that the GPs hold clinics in the morning and afternoon/evening and devote the middle of the day to home visits which have been requested that day, and to the patients in the residential/ nursing homes under our care. To enable us to plan a GP visit, we ask that these requests are made as early in the day as possible.
Every month over 100 appointments are wasted because patients fail to turn up, do not call to cancel their appointment or fail to provide us with up to date contact details. Please advise us if you are unable to attend an appointment so that the slot can be used for another patient.
If your usual Doctor is not available, an appointment can be made with any other available GP.
When Are Telephone Lines Open?
Telephone Open Hours
| Monday | 8:00 — 18:30 |
| Tuesday | 8:00 — 18:30 |
| Wednesday | 8:00 — 18:30 |
| Thursday | 8:00 — 18:30 |
| Friday | 8:00 — 18:30 |
| Saturday | Closed |
| Sunday | Closed |
The surgery telephone phone lines are currently closed. Out of hours care is via NHS 111.
Our GP appointment release times are 8am for a same day morning appointment and 11am for a same day afternoon appointment. In order to help with the smooth running of the Practice, we request that calls made for non-GP appointments are left until after 12pm.
Between our opening hours of 08:00 and 18:30 we receive over 2 thousand calls a week – i.e. almost one every minute. Some of these calls can be complex, some can be dealt with quickly.
Please telephone after 12pm for any non-GP appointments (Nurse, Phlebotomy, etc.) or for all administrative related queries / issues.
Please note all calls are recorded for quality and monitoring purposes.
Extended Hours Appointments
As well as our usual weekday clinics we also offer an extended access service between 6:30pm and 8pm on some weekday evenings, and on Saturday mornings.
The telephone lines will be closed during the above mentioned times, please do not attend the surgery between these times unless you have an appointment.
Minor Eye Conditions Service (MECS)
Conditions covered by the service are as follows:
- Sudden or recent reduction in vision
- Red eye or eye lid
- Pain and/or discomfort in the eyes, around the eye area or temples
- Recent onset or sudden increase of flashes and/or floaters (appears like a fly, black specks or a cobweb moving across your vision)
- Mild trauma, such as a scratch, to the outer surface of the eye or lid
- Suspected foreign body in the eye
- Dry eye
- Significant recent discharge from or watering of the eye
- Trichiasis (in-growing eyelashes)
If you are unsure whether your symptoms qualify, please contact one of the approved opticians who can offer help and advice.
How To Book Your X-ray Appointment
Punctuality
Please telephone us if you are going to be running late and we will do our best to accommodate you. However, in some circumstances, if you are over 10 minutes late, in fairness to other patients and to staff commitments, we may not be able to see you and may have to ask you to re-book your appointment.
Self Service Check-In
It is always a tremendous help to our staff if you can use the self-check-in system (where possible), please consider doing this if you are simply booking in and have no other queries. This allows the staff to devote more time to patients with more complex questions and appointments that need to be made.
The self-check works on the basis of looking for your unique details. The system will then book you in automatically and advise you who you are seeing and where to wait, this can save you from standing in a possible queue. Please note, for clinicians that do not have a set room, the check-in screen will ask you to “check with reception”, but please don’t worry, this does not mean there is a problem with your appointment, this is just a safety measure to ensure you are waiting in the correct area that day.
Contact Your GP Online
You can contact your GP online here.
