Ivy Court Surgery
Recreation Ground Rd, Tenterden TN30 6RB, Tel: 01580 763666, Out of Hours: 03000 242424
When is the Practice open?
Patients are seen by booked appointments from Monday to Saturday.
The Practice is not routinely open on Sundays and Public Holidays.
How do you contact the Practice by telephone?
Our telephone number is:
The Practice is not routinely open on Sundays and Public Holidays.
How do you contact the Practice by telephone?
Our telephone number is:
01580 763666
You can use this number to:
Make appointments with General Practitioners (GPs)
Make appointments with Practice Nurses
Make appointments with Phlebotomists (blood clinic)
Make appointments with our visiting Midwives
Make appointments with our Smoking Cessation Advisors
Speak to someone in our Dispensary (closed between 13:00 and 14:00 for lunch)
Request home visits
Requests for doctors and nurses to telephone
Speak to the medical secretaries
Make an appointment for a diabetic clinic or other in house specialist clinic
Book transport, in specific circumstances (please see later in this booklet)
How do you organise the appointments in the Practice?
We strive very hard to try and provide a variety of appointments throughout the working day to suit the different needs of our 14,500 patients.
We try and maintain a balance of appointments bookable in advance and some for release on the day. This is always a delicate balancing act. Should the supply of appointments be exhausted, we will try and add you to the end of a Principals’ clinic, for you to be seen as an “emergency”. We will ask you to come before your booked appointment time, because it is often difficult to judge how soon the doctor will be finished with his booked patients.
The normal pattern is that the 5 Partners of the Practice hold clinics in the morning and afternoon/evening and devote the middle of the day to the home visits, which have been requested that day, and to the care of patients in the residential/ nursing homes and West View Care Centre.
If you feel that your problem could be dealt with over the telephone, then we are happy to take a message and ask the Doctor or Nurse to telephone you. They will normally do this at the end of their surgeries. Please ensure that your telephone line is kept free to enable this to happen.
Every month over 100 appointments are not used, because patients fail to turn up or ring to cancel their appointment. Please advise us if you are unable to make an appointment, so that the slot can be used for another person.
Whenever possible, appointments should be made with your normal doctor as this aids the continuity of care. If your usual doctor is not available, an appointment can be made with another doctor.
When are the telephone lines open?
Monday to Friday, from 08:00 to 18:00 (excluding bank holidays).
It is very helpful to the smooth running of this busy Practice, if you can avoid making routine calls between 08:00 to 10:30, as our lines are very busy with calls of a more urgent nature at this time.
Between our opening hours of 08:00 and 18:00, we receive over 2 thousand calls a week – i.e. almost one every minute. Some of these calls can be complex; some can be dealt with quickly.
Please note all calls are recorded for quality and monitoring purposes.
Please telephone after 10:00 for non-urgent appointments.
An urgent appointment can be made for the same day, although it might not necessarily be with your usual doctor.
Yes, we have limited appointments available out of hours on Mondays from 06:30 to 08:00 and 18:30 to 20:00, Wednesdays from 18:30 to 20:00, Thursdays from 06:30 to 08:00 and Saturdays from 08:00 to 09:00.
Please note the telephone lines are not available during these times.
We try and maintain a balance of appointments bookable in advance and some for release on the day. This is always a delicate balancing act. Should the supply of appointments be exhausted, we will try and add you to the end of a Principals’ clinic, for you to be seen as an “emergency”. We will ask you to come before your booked appointment time, because it is often difficult to judge how soon the doctor will be finished with his booked patients.
The normal pattern is that the 5 Partners of the Practice hold clinics in the morning and afternoon/evening and devote the middle of the day to the home visits, which have been requested that day, and to the care of patients in the residential/ nursing homes and West View Care Centre.
If you feel that your problem could be dealt with over the telephone, then we are happy to take a message and ask the Doctor or Nurse to telephone you. They will normally do this at the end of their surgeries. Please ensure that your telephone line is kept free to enable this to happen.
Every month over 100 appointments are not used, because patients fail to turn up or ring to cancel their appointment. Please advise us if you are unable to make an appointment, so that the slot can be used for another person.
Whenever possible, appointments should be made with your normal doctor as this aids the continuity of care. If your usual doctor is not available, an appointment can be made with another doctor.
When are the telephone lines open?
Monday to Friday, from 08:00 to 18:00 (excluding bank holidays).
It is very helpful to the smooth running of this busy Practice, if you can avoid making routine calls between 08:00 to 10:30, as our lines are very busy with calls of a more urgent nature at this time.
Between our opening hours of 08:00 and 18:00, we receive over 2 thousand calls a week – i.e. almost one every minute. Some of these calls can be complex; some can be dealt with quickly.
Please note all calls are recorded for quality and monitoring purposes.
Please telephone after 10:00 for non-urgent appointments.
An urgent appointment can be made for the same day, although it might not necessarily be with your usual doctor.
Do you offer any appointments outside of the core opening hours?
Yes, we have limited appointments available out of hours on Mondays from 06:30 to 08:00 and 18:30 to 20:00, Wednesdays from 18:30 to 20:00, Thursdays from 06:30 to 08:00 and Saturdays from 08:00 to 09:00.
Please note the telephone lines are not available during these times.
Appointment Information
Can I make an appointment on line?
You can book a variety of appointments to see Doctors up to 6 weeks in advance, using our EMIS access facility (link at end of this page). Please collect a registration form from Reception. This service is only available on a named patient basis, if you are over 16 years of age
What should I do if I am running late for my appointment?
Please telephone us and we will do our best to accommodate you. However, in some circumstances if you are over 10 minutes late, in fairness to other patients and to staff commitments, we may not be able to see you and may have to ask you to re-book your appointment.
Can I request a home visit?
When patients are unable to visit the surgery, home visits can be made by Doctors and District Nurses (if referred by the Doctors). It would help us if requests were made before 10:00. The telephonist will ask for details of the patient and the problem so that the urgency of the call can be assessed.
Please bear in mind that the doctor can see at least four people in surgery in the time taken to do one home visit.
Please ensure that you really need a home visit before requesting one. Lack of transport does not constitute a reason for a home visit.
Your doctor will also be happy to discuss a problem with you over the telephone. If the doctor is unavailable when you call, please leave your number and the call will be returned. This can often save either the need for a home visit or an appointment.
How do I check in for my appointment?
It is always a tremendous help to our staff, if you can use the self-check in system, if you are simply booking in. This allows the staff to devote more time to patients with more complex questions and appointments that need to be made.
The self-check works on the basis of looking for the unique details of your gender, and month/day of birth and an appointment within the current time frame. Should someone with the same details have booked in within time frame, it will additionally prompt you to confirm your year of birth. The system will then book you in automatically and advise you, who you are seeing and where to wait, to save you standing in a possible queue.
You can book a variety of appointments to see Doctors up to 6 weeks in advance, using our EMIS access facility (link at end of this page). Please collect a registration form from Reception. This service is only available on a named patient basis, if you are over 16 years of age
What should I do if I am running late for my appointment?
Please telephone us and we will do our best to accommodate you. However, in some circumstances if you are over 10 minutes late, in fairness to other patients and to staff commitments, we may not be able to see you and may have to ask you to re-book your appointment.
Can I request a home visit?
When patients are unable to visit the surgery, home visits can be made by Doctors and District Nurses (if referred by the Doctors). It would help us if requests were made before 10:00. The telephonist will ask for details of the patient and the problem so that the urgency of the call can be assessed.
Please bear in mind that the doctor can see at least four people in surgery in the time taken to do one home visit.
Please ensure that you really need a home visit before requesting one. Lack of transport does not constitute a reason for a home visit.
Your doctor will also be happy to discuss a problem with you over the telephone. If the doctor is unavailable when you call, please leave your number and the call will be returned. This can often save either the need for a home visit or an appointment.
How do I check in for my appointment?
It is always a tremendous help to our staff, if you can use the self-check in system, if you are simply booking in. This allows the staff to devote more time to patients with more complex questions and appointments that need to be made.
The self-check works on the basis of looking for the unique details of your gender, and month/day of birth and an appointment within the current time frame. Should someone with the same details have booked in within time frame, it will additionally prompt you to confirm your year of birth. The system will then book you in automatically and advise you, who you are seeing and where to wait, to save you standing in a possible queue.
Who looks after us out of hours?
When the Practice is closed, the care of our patients is passed over to South East Health, which employs experienced Nurses and Doctors, who will evaluate your needs and provide the most appropriate medical care.
Information about all calls is passed back to the Practice as soon as we re-open to ensure continuity of care.
South East Health’s telephone number is:
Information about all calls is passed back to the Practice as soon as we re-open to ensure continuity of care.
South East Health’s telephone number is:
0 3000 24 24 24
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Appointments
Opening times, appointments with Drs & nurses
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Practice Information
Info about the organisation of the practice
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Clinics & Services
Range of services (eg travel clinics, chronic disease clinics)...CLICK HERE
Practice News
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