Surgery News

Weekend Urgent Care Service WILL END on 31st October 2020

National policy has led to the creation of an Urgent Treatment Centre (UTC) at William Harvey Hospital, which has meant the Kent and Medway Clinical Commissioning group (CCG) have withdrawn the funding for our local weekend urgent care service.
This means we will sadly be terminating the Weekend Urgent Care Service from 31st October 2020.
We have worked to keep the service funded for as long as we possibly could, and are extremely disappointed it can no longer continue. However, the CCG have acted in line with national policy and the focus of weekend care is now on the Urgent Treatment Centre at William Harvey Hospital.
The UTC will start on 1st November 2020 at William Harvey Hospital. It will be open 24 hours a day 7 days a week, including Bank Holidays.
Appointments for the UTC for minor illnesses and minor injuries can be booked by calling 111.
We would like to thank our fantastic colleagues from Charing, Hamstreet and Woodchurch, and our own staff from Ivy Court who have, over the years, been dedicated to providing such a highly valued service to our patients. We look forward to continuing to work together on other projects for the mutual benefit of all our patients, but sadly, no longer on the weekend service.
**Note, this refers only to the GP urgent care service. Other weekend services we provide may continue to run, including the dispensary, although there may be slight adjustments to their hours of opening**

Construction Update 14/10/20

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Surgery closed for training from 1pm 09/09/2020 for training

The surgery will be closed for training from 1pm on 09/09/2020.

If you already have an appointment on this day with one of our nursing team, this will still go ahead as normal.

We apologise for the inconvenience.

Flu Clinics 2020 & Telephone Lines

Dear Patient,

Following our e-mail yesterday, if you have previously had confirmed that you will receive a home visit for your flu vaccination, this will still happen. You do not need to call the surgery to confirm this. Once the date for this is confirmed we will contact you directly.

Apologies for the confusion.

We are aware of the difficulties getting through on the phone. The demand following the email has been unprecented and far exceeds levels seen in previous years. We have increased the number of incoming lines from today and are working with NHS IT to implement alternative booking methods. We are grateful for your patience and apologise for the understandable frustration.

Many thanks for your attention, and with our very best wishes.

Flu Clinics 2020

Dear Patient,

We are now taking bookings for the flu clinics.

These run during the week as well as on some Saturdays.

The appointments do tend to go very quickly, please telephone as soon as possible to reserve your slot, on 01580 763666 AFTER 10 AM.

Many thanks for your attention, and with our very best wishes.

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