Surgery News

Updates to Surgery Operating during Covid-19

Due to the surge in Covid-19 cases locally we are making some temporary changes to how the surgery will function. At present we do not know when these measures can be lifted, but are grateful for your ongoing support.

1. Please could all patients wear a mask when attending – unless you have a medical exemption certificate. This will avoid any embarrassment of being turned away from the door.

2- You may find that some tests/procedures are being postponed until March. These are tests your doctor has reviewed and deemed not immediately urgent and so safe to be delayed.

We are grateful for your understanding and hope that as the vaccination programme accelerates we can all hope to move on from this in the near future.

With our best wishes.

COVID-19 Vaccination Update

Please THINK before calling the surgery with queries about COVID19 Vaccinations. Can you find the information you need online?

Our phonelines are currently being blocked due to calls about COVID19 vaccination which we are not able to help you with.

The criteria for who gets a vaccine when are nationally set. We cannot change these. We are aware of the criteria and are working to them. We will contact you when and if we have vaccine availability for you.

The criteria for priority for vaccines is available at the link below.

COVID-19 Vaccinations

Please do NOT phone the surgery regarding requesting a COVID19 vaccination at this time.

We are very pleased to announce we will be participating, in our Primary Care Network, in COVID19 vaccinations as part of the national programme. This will vaccinate specific groups of patients, in order of clinical priority according to national policy. We will be in contact with patients individually with further information and vaccine appointments as and when COVID19 vaccinations become available for them.

With our best wishes and warm greetings.

Flu jabs for those aged 50-64 – 5th December

Following the recent government announcement of the flu vaccination being offered to the 50-64 age group (age on 31/3/2021), we would like to invite you to have this done if you are in this category.

Ivy Court will be running a WALK IN FLU CLINIC on Saturday 5th December between 8am-12pm for these patients. This will be held at the PORTABLE OFFICES next to the pavilion and NO APPOINTMENT IS NECESSARY. There is no need to call the surgery to confirm attendance.

There is likely to be significant demand, we would be grateful for your patience while we safely move everyone through the system.

Supplies are limited, and to avoid being turned away please only attend this clinic if you are in this particular age group.

Many thanks
Ivy Court Surgery

Update from the Practice Manager

Dear Patients,

As winter draws nearer I thought it a good time to provide you with an update on a few things at Ivy Court.

The surgery continues to follow National Guidance in triaging all GP appointment requests. Patients are able to see their GP face to face, but currently this has to be following a telephone consultation with your GP. This is to ensure that we can maintain both patient and staff safety. Please be assured that if your GP feels a face to face consultation is needed, then you will be seen.

Many of you have asked what the surgery plans are for the winter months and protecting patients who are waiting outside. We have been working very hard since the beginning of September in trying to come up with some plans for this – and working alongside our colleagues in the NHS hopefully we will have a temporary structure up the pathway at East Cross and a canopy outside the entrance to the cabins within the next few weeks. We are of course allowing patients to enter and wait inside the buildings, but like everyone else in these strange times, we do have to restrict the numbers, again for both patient and staff safety.

I do have some good news however! I am sure you have all watched with anticipation the wonderful new building taking shape. We have been advised within the last few days that we will be in our new home at the beginning of February 2021….not long to wait now, giving us considerably more waiting areas inside and the ability to remedy the concerns raised recently regarding our telephone lines.

May I take this opportunity to once again thank you all for your patience, support and understanding during what can only be described as ‘the most trying of times’ for us all. Let us hope that 2021 will bring not only a new surgery, but a bit of ‘normality’ back to us all also.

Very best regards,
Lyndsey, Practice Manager

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