Surgery News

Flu Clinics 2020 & Telephone Lines

Dear Patient,

Following our e-mail yesterday, if you have previously had confirmed that you will receive a home visit for your flu vaccination, this will still happen. You do not need to call the surgery to confirm this. Once the date for this is confirmed we will contact you directly.

Apologies for the confusion.

We are aware of the difficulties getting through on the phone. The demand following the email has been unprecented and far exceeds levels seen in previous years. We have increased the number of incoming lines from today and are working with NHS IT to implement alternative booking methods. We are grateful for your patience and apologise for the understandable frustration.

Many thanks for your attention, and with our very best wishes.