Surgery News

Extra appointments now available at GP practices in Ashford

From 1 st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.

This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.

These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am
and 8pm each weekday as well as appointments on Saturdays, Sundays and
bank holidays.

Appointments will be provided from practices in different locations within
Ashford, not necessarily at the patients’ own surgery, but the health
professionals treating them will, with their consent, be able to see their full
medical records.

Anyone needing to make an appointment should contact their GP practice in
the first instance.

Trained reception staff will know when appointments are available and with
which healthcare professional. They will be able to book an appointment at
either the patients’ own surgery or one of the other practices providing
appointments within Ashford. Patients should advise the receptionist if they
particularly want an evening or weekend appointment.

Please note, these extra appointments will be available for pre-booked care.
It is important to remember that anyone who needs medical assistance when
their practice is closed should continue to dial NHS 111.

We would welcome feedback on this new service – please either complete a
Family and Friends Test questionnaire at the practice when attending for your
appointment or alternatively email the CCG patient experience team on
nelcsu.engagement@nhs.net.