- About Us
We are in unprecedented times for the NHS across the UK, and Tenterden is no exception to this.
The good news to share, first of all, is that numbers of COVID cases in our local area are 92% down on where we were in January. We believe this is in part due to the unprecedented rapid roll out of the covid vaccine. We are incredibly grateful to our staff, and other healthcare workers who have given large amounts of their time to undertake the largest vaccination programme in our history.
Over half of our practice population have now received at least their first Vaccine dose.
However we are aware that there are huge pressures on our non-covid work and this has led to frustration and concern from our patients. We hear your concerns, and we are looking at how we can respond. We have a history of innovation, and of aiming to meet our patient need.
In order to do this, we have been trialling a number of different methods of managing incoming workload to the surgery. Some of these methods will be more successful than others, and we are constantly looking at what works well and what doesn’t work as well to make improvements going forward.
We have increasing demand on our services against a background of limited resources. At present, we are seeing a surge in workload above pre-covid levels of demand. We have a wonderful new building facility to provide care, but unfortunately, that does not mean we can immediately fill that building with as many GPs, nurses and allied health professionals as we would perhaps ideally like to have.
In the long term, we hope workload levels will normalise, and we will be able to improve our situation with regards our staffing levels through further recruitment. However, in the short term, we are seeking to use the resources we have as efficiently as possible.
We have heard the concerns regarding difficulty of getting an appointment, and in the next couple of weeks will be changing our system to emphasise availability of “On the day” appointment booking, although this will come at the expense of flexibility of booking routine future appointments. We hope this will address some of the concerns which have been raised. We continue to value your support, and your feedback, and we are striving to provide you with the very best General Practice services we can within the resources available to us.
The Partners and Management Team, Ivy Court Surgery
To all my dear patients,
After just over 33 years at Ivy Court Surgery I have decided to retire from the partnership. It has been a privilege to have spent all my professional life in General Practice here in Tenterden looking after my patients.
I would like to thank you all for enhancing my experience in such a wonderful part of the world. I feel truly spoilt.
I wish you all the best of health over the coming years. Certainly this past year has been a challenge to everyone and I thank you all for coping so well with all the trials and tribulations that have been thrown at you.
Moving into the new Ivy Court fills me with great hope for the future. I am sure the surgery will continue to provide outstanding care for you all.
The Practice will keep you informed as to who your new caring doctor will be in the near future.
Best wishes and thank you
Dispensary will be closed for staff training from 8am to 9am on the following dates:
17th March 2021, 14th April 2021, and 12th May 2021
The quantity of vaccines available to Ivy Court Surgery is currently around 150/week. This is considerably lower than previously.
This is due to an increasing focus on providing vaccines through the mass vaccination sites and thus we are receiving less vaccine stock. This is not under our control as a surgery.
The initial groups, groups 1 to 4, that is, the elderly, housebound, nursing home residents etc, were better suited to being provided with their vaccines by their local GP, and we have completed the overwhelming majority of this work for their first vaccinations.
We are still working through our cohorts of patients and are focusing on group 6 at present (16 to 65 year olds WITH qualifying medical conditions)
We are also vaccinating Group 5 (That is healthy adults between the age of 65 to 70) but this group should also be eligible for vaccination at a mass vaccination centre and may achieve their vaccination sooner via this route.
However, if you are over 60 OR in an at risk group you can book a vaccination online at:
For those able to travel to a mass vaccination centre we would recommend taking this option as your quickest and simplest route to vaccination.
It is likely the GP based vaccination service will continue to focus on the very elderly, the clinically vulnerable, and those with complex needs which make them unsuitable to be vaccinated at the mass vaccination centre. We will, of course be undertaking the re-call of all these patients for their second doses in the near future, so these groups will continue to be the focus of our work for some time yet.
Meanwhile the mass vaccination centre is likely to be the best and quickest route to a first dose of vaccine for most people, and they are currently offering booking to all those in groups 5 and 7.
Please watch the national website for updates on when mass vaccination booking is opened up to groups 8 and 9 (over age 55, and over 50 respectively).
We had a delivery of 600 vaccines this week and clinics are running every day, including the weekend. By the end of this week we would have completed the vast majority of our top 4 groups, ready next week to chase those who haven’t replied, and move onto our next group. If you or a relative are in the top 4 groups and are not in a nursing or residential home or housebound and can come to the surgery, we still have slots available for this Saturday, so please call the surgery to book in. If you could please call after 11am, this will allow the patients calling for urgent on the day requests the time to get through to the surgery.