- About Us
We are in unprecedented times for the NHS across the UK, and Tenterden is no exception to this.
The good news to share, first of all, is that numbers of COVID cases in our local area are 92% down on where we were in January. We believe this is in part due to the unprecedented rapid roll out of the covid vaccine. We are incredibly grateful to our staff, and other healthcare workers who have given large amounts of their time to undertake the largest vaccination programme in our history.
Over half of our practice population have now received at least their first Vaccine dose.
However we are aware that there are huge pressures on our non-covid work and this has led to frustration and concern from our patients. We hear your concerns, and we are looking at how we can respond. We have a history of innovation, and of aiming to meet our patient need.
In order to do this, we have been trialling a number of different methods of managing incoming workload to the surgery. Some of these methods will be more successful than others, and we are constantly looking at what works well and what doesn’t work as well to make improvements going forward.
We have increasing demand on our services against a background of limited resources. At present, we are seeing a surge in workload above pre-covid levels of demand. We have a wonderful new building facility to provide care, but unfortunately, that does not mean we can immediately fill that building with as many GPs, nurses and allied health professionals as we would perhaps ideally like to have.
In the long term, we hope workload levels will normalise, and we will be able to improve our situation with regards our staffing levels through further recruitment. However, in the short term, we are seeking to use the resources we have as efficiently as possible.
We have heard the concerns regarding difficulty of getting an appointment, and in the next couple of weeks will be changing our system to emphasise availability of “On the day” appointment booking, although this will come at the expense of flexibility of booking routine future appointments. We hope this will address some of the concerns which have been raised. We continue to value your support, and your feedback, and we are striving to provide you with the very best General Practice services we can within the resources available to us.
The Partners and Management Team, Ivy Court Surgery
To all my dear patients,
After just over 33 years at Ivy Court Surgery I have decided to retire from the partnership. It has been a privilege to have spent all my professional life in General Practice here in Tenterden looking after my patients.
I would like to thank you all for enhancing my experience in such a wonderful part of the world. I feel truly spoilt.
I wish you all the best of health over the coming years. Certainly this past year has been a challenge to everyone and I thank you all for coping so well with all the trials and tribulations that have been thrown at you.
Moving into the new Ivy Court fills me with great hope for the future. I am sure the surgery will continue to provide outstanding care for you all.
The Practice will keep you informed as to who your new caring doctor will be in the near future.
Best wishes and thank you
Please click below for our Covid Privacy Policies as published by the CCG. These explain the process of the vaccination programme and what it entails from an information perspective.
Due to the surge in Covid-19 cases locally we are making some temporary changes to how the surgery will function. At present we do not know when these measures can be lifted, but are grateful for your ongoing support.
1. Please could all patients wear a mask when attending – unless you have a medical exemption certificate. This will avoid any embarrassment of being turned away from the door.
2- You may find that some tests/procedures are being postponed until March. These are tests your doctor has reviewed and deemed not immediately urgent and so safe to be delayed.
We are grateful for your understanding and hope that as the vaccination programme accelerates we can all hope to move on from this in the near future.
With our best wishes.
Please THINK before calling the surgery with queries about COVID19 Vaccinations. Can you find the information you need online?
Our phonelines are currently being blocked due to calls about COVID19 vaccination which we are not able to help you with.
The criteria for who gets a vaccine when are nationally set. We cannot change these. We are aware of the criteria and are working to them. We will contact you when and if we have vaccine availability for you.
The criteria for priority for vaccines is available at the link below.