Update from the Practice Manager
Dear Patients,
As winter draws nearer I thought it a good time to provide you with an update on a few things at Ivy Court.
The surgery continues to follow National Guidance in triaging all GP appointment requests. Patients are able to see their GP face to face, but currently this has to be following a telephone consultation with your GP. This is to ensure that we can maintain both patient and staff safety. Please be assured that if your GP feels a face to face consultation is needed, then you will be seen.
Many of you have asked what the surgery plans are for the winter months and protecting patients who are waiting outside. We have been working very hard since the beginning of September in trying to come up with some plans for this – and working alongside our colleagues in the NHS hopefully we will have a temporary structure up the pathway at East Cross and a canopy outside the entrance to the cabins within the next few weeks. We are of course allowing patients to enter and wait inside the buildings, but like everyone else in these strange times, we do have to restrict the numbers, again for both patient and staff safety.
I do have some good news however! I am sure you have all watched with anticipation the wonderful new building taking shape. We have been advised within the last few days that we will be in our new home at the beginning of February 2021….not long to wait now, giving us considerably more waiting areas inside and the ability to remedy the concerns raised recently regarding our telephone lines.
May I take this opportunity to once again thank you all for your patience, support and understanding during what can only be described as ‘the most trying of times’ for us all. Let us hope that 2021 will bring not only a new surgery, but a bit of ‘normality’ back to us all also.
Very best regards,
Lyndsey, Practice Manager
Weekend Urgent Care Service WILL END on 31st October 2020
Surgery closed for training from 1pm 09/09/2020 for training
The surgery will be closed for training from 1pm on 09/09/2020.
If you already have an appointment on this day with one of our nursing team, this will still go ahead as normal.
We apologise for the inconvenience.
Flu Clinics 2020 & Telephone Lines
Dear Patient,
Following our e-mail yesterday, if you have previously had confirmed that you will receive a home visit for your flu vaccination, this will still happen. You do not need to call the surgery to confirm this. Once the date for this is confirmed we will contact you directly.
Apologies for the confusion.
We are aware of the difficulties getting through on the phone. The demand following the email has been unprecented and far exceeds levels seen in previous years. We have increased the number of incoming lines from today and are working with NHS IT to implement alternative booking methods. We are grateful for your patience and apologise for the understandable frustration.
Many thanks for your attention, and with our very best wishes.
